Love Island Malta Shop Delivery & Returns

Delivery

  • Delivery within 10 working days for Malta and Gozo
  • We offer Delivery around Malta and Gozo via Bolt for €
  • Delivery times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

Refund and replacements

NON-FAULTY ITEMS

Personalised products

  • Personalised products (includes suitcases and bottles) are not eligible for a refund or exchange as these are made especially to your requirements.

Non-personalised products

  • Non-personalised products that are unused/unopened and are not personalised can be returned to us for a refund within 30 days.
  • The initial postage and packing charge, and any further costs incurred in returning the item is non-refundable.
  • Cosmetics products may be refunded within 30 days of receiving your order, if unused/unopened and in original condition and packaging. For health, safety and hygiene reasons, we cannot offer a refund, replacement or exchange on any used items. 
  • Please return the item/s together with your returns slip and we will process the refund once we have received your item. We would recommend sending your item to us tracked or signed for and to always keep a proof of postage, as the returned item is your responsibility until it reaches us.
  • Refunds may take up to 10 working days to reach your account. Please note that we are unable to offer exchanges.
  • If you have misplaced or damaged your returns slip please contact us here to request a new one

FAULTY/DAMAGED ITEMS

  • Within 30 days, we can replace products or refund your payment, depending on your preference, if we find that your product is faulty. Please note that refunds may take up to 10 working days to reach your account.
  • Between 30 days and 6 months we can send you a replacement item. If no suitable replacement is available we will refund your payment.
  • After 6 months we are unable to offer a replacement or a refund.
  • Please note that we are unable to replace or refund products that have become damaged or faulty due to accidental damage or general-wear-and tear.
  • We cannot be held responsible for accidental damage or wear and tear of any suitcases or hand luggage whilst used in transit. The liability for this will be with your transportation company or airline.

If your item is faulty please contact us via email on [email protected] with an accompanying photograph and/or video of the damage and we will respond as soon as we can. 

Our returns policy is in line with S.L. 378.17 Consumer Rights Regulation

This policy was last updated on 25th April 2023